Welcome to etee Support

eteeController SteamVR 35

• Which games or Apps can I play and run with eteeController SteamVR?
• What is the difference between eteeController and eteeController SteamVR?
• Is the eteeController and eteeController SteamVR at a loss due to only having a thumbpad compared to alternatives which have both thumbstick and a trackpad?
• Is eteeController and eteeController SteamVR designed for hands of all shapes and sizes?
• Is finger splay supported by eteeController SteamVR?

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eteeController 15

• Do I need to use both eteeController at the same time?
• How do I know which eteeController is left and right?
• LED Light Status
• How can the software differentiate between what is grab and what is fire? Or is the software set to use only 3 fingers as a “grab” without an index finger?
• Is Finger Splay tracked?

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eteeTracker SteamVR 8

• Is the eteeTracker powered by etee?
• Can you charge the eteeTracker through eteeController SteamVR and vice versa?
• Can I use Vive or Tundra Trackers with eteeController SteamVR?
• Can I plug the eteeController Dongle into the Valve Index Frunk?
• Does etee support Tundra SW dongle?

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eteeDongle 3

• What is the difference between eteeDongle SteamVR and eteeController Dongle?
• What does the blinking on the eteeController Dongle mean?
• "Could not verify Dongle" message in eteeConnect

Battery and Charging バッテリーと充電 6

• How long does it take to charge eteeController/ eteeController SteamVR?
• Is the battery replaceable, can I switch batteries mid-gameplay?
• Can we pay for a battery replacement service if we have issues, even post warranty?
• Does eteeController have stand-by or sleep mode?
• Is eteeController quick-charge compatible?

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Compatibility 互換性 2

• What do I need to use eteeController SteamVR?
• Which version of lighthouses is eteeController SteamVR compatible with?

Shipping 配送 7

• Which Countries do you currently ship to?
• Canada Shipping
• How long does shipping take?
• Where do your etee products ship from?
• Do you ship to Australia and New Zealand?

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Miscellaneous その他 7

• Where can I buy eteeTracker?
• What methods of payment can I use to purchase etee?
• How are the etee controllers secured to the hand for dynamic actions like throwing objects in game?
• Who Developed etee?
• Why not gloves / In-Air Hand Tracking?

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Warranty information 保証情報 3

• What assurances do we as customers have for replacement upon failure of etee controllers within warranty?
• Can I replace the eteeController handle if it is broken?
• What is the RMA Process?